Privacy policy

This policy explains what personal data we collect through this website, why we collect it and how we protect it.

Data controller

The data controller is EL-FAM d.o.o., Bosanska 59A, 74203 Matuzići, Doboj Jug, Bosnia and Herzegovina. For any privacy questions, write to info@el-fam.ba.

What we collect

When you send an enquiry or message, we collect the information you enter: name, company, email, phone, country, details about your space and goods, and any attached drawings or photos. The server also records your IP address to prevent abuse.

Purpose

We use your data only to respond to your enquiry, prepare a quotation and communicate about your project. We do not sell it or share it with third parties, except where necessary to perform a contract or comply with the law.

Retention

We keep enquiry data for as long as needed to handle your enquiry and any resulting cooperation, or as required by law.

Cookies

The site uses only essential cookies needed for forms and security. Analytics cookies are used only if you explicitly accept them.

Your rights

You have the right to access, correct or delete your data and to withdraw consent at any time. Under the GDPR you may also lodge a complaint with a supervisory authority. Contact us at info@el-fam.ba.